Preorder FAQ

Q1:What is your company's product packaging?

A: Generally use neutral packaging to package products; if you have special requirements, please contact us for details.

 

Q2:Which Countries Have You Exported?

EUROPE: Russia, Kazakhstan, Ukraine, Hungary 

ASIA: UAE, Turkey, Malaysia, Vietnam, LAOS, Thailand, Saudi Arabia 

AMERICAS:Panama,Peru, Guatemala, Barbados 

AFRICA: Nigeria, Angola, Ghana, Uganda, Libya, Mozambique

 

Q3:How To Place Orders?

1.Email OrWhatsAPP us the model, brand and quantity, consignee information, shipping way and payment terms;

2.Proforma Invoice made and sent to you;

3.Complete Payment after confirming the PI;

4.Confirm Payment and arrange production.

 

Q4:Do you offer free samples?

A: Yes we offer free samples to distributors and wholesalers, however customers should bear freight. We DO NOT offer free samples to end users.

 

Q5:How long is the lead time?

A: The lead time for sample orders is 3-5 days, for bulk orders is 5-15 days.

 

Q6:Do You Accept ODM&OEM Orders?

A: Yes, we provide ODM&OEM services to worldwide customers, we are able to customize housings in different styles, and sizes in different brands, we also customize circuit board & packaging box as per your requirements.

 

Q7:What's Your After-sales Service And Warranty?

A: We promise to bear the following responsibility when defective product is found: 

 1.12 Months warranty from the first day of receiving goods; 

 2. Replacements would be sent with goods of your next order; 

 3. Refund for defective products if customers require.